Banlabet Privacy Policy — Your data is our responsibility

Welcome to Banlabet. We understand how important your personal data is to you. This privacy policy applies to users in Bangladesh and around the world who access the Banlabet platform — whether through our website, mobile app, or any other channel.

This Privacy Policy explains in detail what information Banlabet collects, why we collect it, how we use it, and what measures we take to keep it secure. Our goal is full transparency — no hidden clauses, no ambiguity.

By creating an account or using Banlabet's services, you agree to this Privacy Policy. We recommend reviewing it periodically, as it may be updated from time to time.

Banlabet collects your information in several ways. Below is a detailed breakdown of the data we collect:

Directly Provided Information

• Identity Information: Full name, date of birth, nationality, national ID or passport number.
• Contact Information: Email address, mobile number, current address.
• Financial information: bKash/Nagad/Rocket number, transaction history.
• Verification documents: Copies of identity documents submitted during the KYC process.

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device ID.
• Usage data: Time spent on the platform, pages visited, and bets placed.
• Location Data: Approximate location based on IP address (not precise GPS location).
• Cookie & tracking data: Session cookies, performance cookies.

Banlabet uses your information only for specific, legitimate purposes. No data is collected or used unnecessarily. The primary purposes for which we use your information under our Privacy Policy are:

• Account management: To handle registration, login, password resets, and account security.
• Identity Verification (KYC): To meet legal obligations and verify age.
• Payment Processing: To process deposit and withdrawal transactions.
• Customer support: To resolve your questions or complaints.
• Fraud prevention: To detect suspicious activity and protect both the platform and its users.
• Platform development: To analyze usage patterns and improve your experience.
• Marketing Communications: To keep you informed about promotions and offers, with your consent.
• Legal compliance: To provide required reports to regulatory authorities.

Cookies are small data files stored in your browser. Banlabet uses cookies to improve your platform experience and maintain security. We use the following types of cookies:

Cookie Type

• Essential cookies: These are essential for maintaining your login session and ensuring platform security. Without these cookies, the platform will not function properly.
• Performance Cookies: Used to analyze page load times and errors. All data collected is fully anonymized.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which betting sections are most used. Your consent is required.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Banlabet never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties as required to operate our services:

• Payment processors: Only the information required to process transactions via bKash, Nagad, and Rocket.
• Identity verification services: With third-party verification providers as part of the KYC process.
• Law Enforcement: Where required by legal order or regulatory obligation.
• Technology Service Providers: For cloud hosting and server maintenance, under strict confidentiality agreements.
• Fraud Prevention Services: AML screening services for the detection of money laundering.

All third-party service providers are required to comply with Banlabet's privacy standards. They may only use the information they receive for the specific purpose it was shared.

Banlabet does not retain data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements:

Once the retention period expires, data is automatically deleted or anonymized through secure methods. To request account deletion, contact us at support@banlabet.app.

Under Banlabet's Privacy Policy, you have full rights over your own personal information. Your rights are detailed below:

Banlabet employs the highest technical and organizational measures to protect your data. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All data transmitted through the platform is protected with the highest level of encryption.
• Two-Factor Authentication (2FA): An added layer of security when logging in to your account.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Encrypted Database: All stored data is kept in encrypted form.
• Access Control: Only authorized personnel have access to relevant data.
• 24/7 Monitoring: Any unusual activity is detected and flagged immediately.

Banlabet strictly prohibits the use of its platform by anyone under the age of 18. Our privacy policy includes specific measures to protect minors:

• Age verification is mandatory at registration.
• Age is verified during the KYC process using date of birth and a valid ID document.
• If a user is found to be under 18, their account will be immediately suspended and all associated data will be deleted.
• We do not knowingly collect any information from minors.

If you have any questions or concerns about this Privacy Policy or how your data is used, please reach out to us directly. Banlabet's data protection team is always here to help.

• Email: support@banlabet.app
• Response time: Typically within 3–5 business days.
• Important: Security breaches are responded to within 24 hours.

Banlabet reserves the right to update this Privacy Policy at any time. You will be notified of any changes via email or platform notifications. The date of the latest update will always be visible at the top of this page.